Refund policy

Last updated 2026-10-29. Operator: Story Fan Maker. Contact: support@storyfanmaker.com.

This policy explains when Story Fan Maker returns a generation or a payment. Every purchase is a one-time PayPal payment; there is no subscription. Payments are processed by PayPal. Story Fan Maker is the seller and handles refunds directly.

Failed or blocked stories

If a story fails to generate, takes longer than 3 minutes, or the model provider rejects it, the generation goes back to your balance automatically. A request blocked by the content rules is not charged. You do not need to ask for either.

Refunds on a pack

You can get a full refund within 14 days of a purchase, as long as no more than 10 generations from that purchase have been used. Write to support@storyfanmaker.com from the email on your account, or use the refund form on your account page, and include your PayPal order id if you have it. We refund the full amount to the original PayPal payment and remove the remaining generations from that purchase.

After 14 days, or once more than 10 generations from the purchase have been used, purchases are not refundable, except where the law requires otherwise or the service did not work as described. If something went wrong, write to us anyway and we will look at it. The free daily stories are not a payment, so there is nothing to refund for them.

The same rule applies to a lifetime purchase: within 14 days and with no more than 10 generations used, we refund it in full and the premium features are removed from the account.

Prices covered

• 100 Stories Pack: $4.90
• Lifetime Unlock: $14.90

Chargebacks and disputes

If you open a dispute or chargeback with PayPal or your bank, we pause the generations on that purchase until it is closed. Please write to us first if a charge looks wrong: inside the 14-day window we would rather refund you directly, and it is faster for you.